Crisis Response
One calm line of command, on the day it matters.
A crisis is not the moment to meet your security provider. Ashenden's crisis response is built in the quiet, playbooks written, teams rehearsed, and the picture already known, so that when something happens, the response begins in minutes, not days.
Whatever the trigger, a threat, an intrusion, a breach, a medical emergency, a reputational event, it runs through one line of command, held by people who already understand the estate and the people in it. No cold start, no scramble, no explaining the basics while the clock runs.
And it does not stop at the incident: coordination through the event, communication to those who need it, and a clear account afterward of what happened and what changed.
Held to one standard, end to end.
Pre-built playbooks
Scenario plans, threat, intrusion, breach, medical, media, written before they are needed.
One incident commander
A single decision-maker who knows your world, not a rotating desk.
24/7 escalation
A number that reaches a person, at any hour.
Cyber & physical, together
Coordinated response across both, because incidents rarely respect the line.
Executive & stakeholder communication
The right people briefed, in parallel, while the response runs.
Rehearsal & after-action
Tabletop drills before, and a clear account after.
- Principals with elevated exposure
- Organisations with complex stakeholders
- Family offices coordinating household risk
- Anyone who cannot afford a slow start
- How is this different from calling emergency services?
- Emergency services respond to the immediate event. We coordinate the whole of it, physical, cyber and reputational, with prior knowledge of your estate, a rehearsed plan, and the communication and follow-through that a public service isn't there to provide.
- Do we need a retainer, or can you respond ad hoc?
- We can respond ad hoc, but the value is in the preparation. On retainer we hold your playbooks, know your people, and can begin in minutes, which is the difference the day it matters.
- Does crisis response include the aftermath?
- Yes. Beyond the incident we coordinate remediation, communication and a documented account of what happened and what has changed, so the same thing is less likely to happen again.
Speak to us, in confidence.
Tell us what you are weighing up. The first conversation is private and unhurried, with the people who would actually hold the work, not a sales desk.